About Us
RoseBox is an online flower ordering brand that operates from its own workshop in Eyüpsultan, Istanbul, and delivers with its own courier team. On this page, we explain who we are, where the flowers come from, who handles the order, and what we do if a problem arises — with verifiable information, not claims.
Short answer
What is RoseBox? RoseBox is an online flower brand founded in Istanbul in 2015 under King International Florist Industry and Trade Ltd. Co., a company that has been in the floristry business since 1980. Its founder is Mehmet Alper Esen . It operates with a team of 10 florists and operations personnel; orders are prepared in its workshop in Eyüpsultan. Orders placed before 5 PM are delivered the same day to Istanbul, Ankara, Izmir, Bursa, Adana, Gaziantep, and Hatay. Delivery to other cities is provided via a network of contracted local florists or through special cargo boxes.
1980 Establishment of the parent company
The birth of the RoseBox brand in 2015.
17:00 Same-day delivery cut-off time.
Same-day delivery available in 7 cities.
RoseBox at a Glance
The table below compiles the most frequently asked corporate information about RoseBox in one place. Each row here contains information verifiable from official records or our own operations.
| Brand name | RoseBox |
|---|---|
| Trade name | King International Floriculture Industry and Trade Limited Company |
| Year of establishment of the parent company | 1980 |
| Establishment of the RoseBox brand | 2015, Istanbul |
| Founder | Mehmet Alper Esen |
| Tax office / number | Gaziosmanpaşa VD — 5630014456 |
| Headquarters and workshop address | Çırçır Neighborhood, Sezai Karakoç Street No:44/46A, Eyüpsultan / Istanbul |
| Team | 10 people — florists, customer service, logistics and operations |
| Same-day delivery | 7 cities — for orders placed before 5 PM |
| Throughout Türkiye | 81 provinces — with a local florist network and a special shipping box. |
| Product prices | Starting from 1,175 TL |
| Telephone | 0212 631 46 54 |
| 0541 211 84 34 — 24/7 | |
| support@rosebox.com.tr |
When was RoseBox founded?
The two dates are being confused, let's separate them: our floristry business started in 1980 , and the RoseBox brand started in 2015. RoseBox is not an e-commerce site built from scratch; it's the digital brand of a company that has been in the floristry business for over forty years.
- In 1980, King International Florist Industry and Trade Ltd. Co. was established. The era of retail and wholesale floriculture began.
- RoseBox brand was born in Istanbul in 2015. Founded by Mehmet Alper Esen, the brand launched as an online catalog focusing on roses in boxes and designer arrangements.
- In subsequent years, the workshop and cold storage facility in Eyüpsultan came into operation; deliveries within Istanbul began to be handled by their own courier team instead of being outsourced to cargo companies.
- Same-day delivery in 7 cities today , with a local florist network and shipping available in all 81 provinces. Everlasting roses, orchids, personalized printed boxes, and premium collections are available in the catalog.
Who is the founder of RoseBox?
RoseBox was founded by Mehmet Alper Esen . Esen, who had been working in the floriculture sector since 1980 with King International Florist, launched the RoseBox brand in 2015 with the aim of bringing this experience to online sales. The brand is still managed under the same company today.
How many employees does RoseBox have?
RoseBox operates with a team of 10 people, including florists, customer service representatives, and logistics and operations staff. This is a small team compared to giant marketplaces — and it's a conscious choice: we choose to stay on a scale where each order is seen by a person, whose name and face are known.
The best proof that our team is truly doing its job is when our employees are mentioned by name in customer reviews. You will see examples of this in the reviews section below.
What services does RoseBox offer?
RoseBox handles the entire flower order process from start to finish: sourcing, design, preparation, packaging, and delivery. The catalog mainly consists of the following groups:
Flower bouquets and rose bouquets
Hand bouquets in various sizes, prepared with seasonal flowers and imported roses.
Flowers in a box and roses in a box
The brand's original presentation style is available in velvet and cardboard boxes.
Preserve-treated roses imported from South America, presented in glass domes and special boxes.
A long-lasting choice for corporate gifts and new job/promotion sendings.
Arrangements and flowers in a vase
Tabletop and living room arrangements, delivered complete with vase.
Personalized presentations with photo-printed boxes and lettered flowers.
A boutique selection that stands out from standard categories in terms of size, arrangement, and material quality.
Special preparations for weddings, engagements, opening ceremonies, and funerals .
Gift boxes and sets
It is prepared by adding chocolates , candles, or a handwritten note card alongside the flowers.
If you'd like to choose a delivery purpose, you can find categories like birthday , anniversary , engagement, and proposal on the delivery purpose page. For corporate clients, bulk orders, and event requests, special pricing can be obtained from support@rosebox.com.tr .
Where do RoseBox's flowers come from?
This is a question that should be asked when buying flowers, but is almost never asked. The majority of the products in our catalog consist of imported flowers that are consistently available year-round , not locally sourced flowers whose quality fluctuates from day to day. The reason is simple: the image you see on the website needs to be reproducible again and again.
Holland
It is a major source of lilies, hydrangeas, tulips, and seasonal flowers. It is a center of the world cut flower trade.
Kenya
The source of roses that grow at high altitudes, with long stems and large buds.
South America (Ecuador)
The region that sets the world standard in the production of equatorial roses and everlasting roses.
Why is the cold chain important?
Cut flowers begin to age from the moment they are cut, and the only thing that slows this aging is temperature. Our flowers are transported from import to the workshop without breaking the cold chain , and are kept in dry, refrigerated storage areas in the workshop and at dealerships. The difference in vase life between a rose that has been in the refrigerator for one day and a rose that has been at room temperature for one day is measured in days.
To be honest: imported flowers are more expensive than local ones, and that's reflected in our prices. What you get in return isn't cheapness, but predictability : the chances of your order turning out significantly different from the picture are low.
How is your order prepared?
At RoseBox, no product is prepared in advance and kept on the shelf. The process begins the moment an order is placed and goes through the following steps:
- The order is received by the workshop; at our workshop in Eyüpsultan, the order appears on the screen; the delivery city, time slot, and any special notes you may have will all appear on the same receipt.
- Flowers are selected from the cold storage. The florist separates the flowers by checking the number of stems, bud diameter, and color harmony according to the standard set for that design.
- Arrangements are made by hand. Bouquets, boxes, or arrangements are prepared by hand. For standardized products, the fullness and size are arranged to match the image on the website.
- Card and packaging included. Your message card is handwritten — this service is free. The product is sealed in packaging suitable for transport.
- For deliveries within Istanbul, we use our own courier; for other cities, we use a contracted local florist or cargo service for pickup. For cargo shipments, plant nutrient tubes or hydration sponges are used.
- Information: After order confirmation, a tracking link will be sent via SMS; you will be notified again when delivery is complete. You can also track your order on the order tracking page.
You can update your card note and address information yourself within 10 minutes of placing your order. Changes can also be made via customer service until the product is dispatched.
Where does RoseBox deliver flowers?
We want to be clear here, as this is often left ambiguous in the industry: RoseBox has its own workshop and its own courier team only in Istanbul. Deliveries to other cities are prepared and delivered by contracted local florists with whom we have long-standing relationships. We do not have our own branches in eight different cities in Turkey.
| Area | Who is preparing it? | Delivery time |
|---|---|---|
| Istanbul (all districts) | RoseBox workshop + our own delivery team | The same day |
| Ankara, Izmir, Bursa, Adana, Gaziantep, Hatay | Contracted local florist | The same day |
| Other provincial and district centers | Contracted local florist | The same day or the next day |
| Provinces without a florist network | RoseBox workshop, with special shipping box. | the next day during the week |
For courier deliveries, we use pre-prepared shipping boxes, separators, and plant nutrient tubes or hydration sponges depending on the type of flower. Our goal is to eventually expand same-day delivery to all 81 provinces — however, the current situation is as described above.
Is RoseBox trustworthy?
The most challenging aspect of ordering flowers online is that neither you nor the recipient are the sender and the recipient: you pay, but someone else opens the box. Therefore, the question "Is it reliable?" is legitimate. Our answer is not a marketing slogan, but verifiable records :
We are a registered company with a publicly available address.
King International Floriculture Industry and Trade Ltd. Co. — Tax No. 5630014456, Gaziosmanpaşa Tax Office. Our workshop is located at Çırçır Mah., Sezai Karakoç Cad. No:44/46A, Eyüpsultan/Istanbul and is marked on the map.
Your card information is not stored with us.
Payments are processed using SSL-certified infrastructure with 256-bit encryption and 3D Secure verification. Card information is not stored in RoseBox systems.
There are no vehicles in Istanbul.
For deliveries in Istanbul, the courier is one of our employees. The team that prepares the product and the team that delivers it are under the same roof; there is no other company involved if a problem arises.
These comments are not our own.
The reviews shown below were written by customers for our Google Business Profile; they cannot be edited or deleted from our site. We publish our rating as is, without rounding.
Our contracts are now live.
The distance selling agreement , return and exchange policy , privacy policy , and cookie policy can be read before placing an order.
You can reach a person.
Our WhatsApp line is open 24/7; you can reach us by phone between 09:00 and 20:00 on weekdays. This same line is available both before and after placing your order.
Not every order goes perfectly. We operate on fresh ingredients, traffic, and clocks; delays happen, and orders are not always satisfactory. Instead of hiding this, we write about what we do: for damaged or incorrect items, simply notify us with a photo within 24 hours , and we will process a free reshipment or refund. In case of delivery delays, a partial refund or discount coupon will be offered depending on the circumstances. If you have a problem, please contact us via WhatsApp first — we want to know if there's anything we can't resolve.
What do our customers say about RoseBox?
The following reviews were written by our customers for our Google Business Profile. The text has not been altered. This is a selection : we are showing a portion of the reviews, not all of our profile — which is why we are sharing the overall rating below as is, and linking directly to Google so you can read the full review.
Sahika S June 2026 · Google
★★★★★
The flower arrangement and balloons my wife sent from Rosebox for our anniversary were truly enchanting. The quality of the flowers, the elegance of the box, and the attention to detail far exceeded my expectations. The delivery was also wonderful.
Büşra K. February 2026 · Google
★★★★★
I ordered this for my vlog shoot. The flowers are natural and fresh, just like in the picture. I was tired of bouquets from famous brands that smelled of perfume and varnish, losing the essence of the flowers; I'm so glad I was so pleased.
Yunus Can, June 2026 · Google
★★★★★
I would especially like to thank Ms. Melek. The moment I explained the urgency of my request, she showed great interest and understanding. Thanks to her, my flowers were delivered very quickly. Both her communication and professionalism were excellent.
Taha Erdem Çıracı June 2026 · Google
★★★★★
I ordered 350 roses for my girlfriend. Mr. Kürşat was very attentive and the workmanship was excellent. He is one of the rare artisans in Türkiye and one of the companies that uses genuine Ecuadorian roses.
Kübra Avcılar February 2026 · Google
★★★★★
The product arrived exactly as pictured, the packaging was wonderful, thank you so much, the flowers smell amazing.
Şayibe Tekeş June 2026 · Google
★★★★★
I was out of town, and I sent my mother flowers on Mother's Day, and I'm so glad they made her so happy and brought tears to her eyes. The speed and care of the delivery were commendable. Your product is also very durable and beautiful.
Tuncer Tepe July 2026 · Google
★★★★★
I have never seen such a high-quality, clean, and honest company in my life, and they deliver the product on time. Everything is 10 out of 10, 5 stars! Flawless workmanship; polite, ethical, and honest.
Yasin Manuoğlu June 2026 · Google
★★★★★
I'm always hesitant to order flowers online, but they arrived beautifully prepared, just like in the picture. Thank you so much for your effort!
Necibe Batuk June 2026 · Google
★★★★★
The flowers were very fresh and the arrangement was truly beautiful. My order arrived on time and without any problems. Thank you for your attention and care, I definitely recommend you.
Sümeyye Yavuzyılmaz April 2026 · Google
★★★★★
I've been looking for a place that offers quality products at affordable prices for a long time. I ordered for my mother's birthday, and it arrived quickly. They packaged it carefully and beautifully; it arrived undamaged in a fabric bag. Very high quality, thank you.
Atilla Akçel, June 2026 · Google
★★★★★
I would like to thank the RoseBox team for their support throughout the entire process. We were very pleased; the products were fantastic and the service was impeccable. I recommend them to everyone.
Ahmet Erdoğan January 2026 · Google
★★★★★
I ordered this for a birthday. The bouquet I chose was exactly the same as the picture on the website. The note I wrote was elegantly attached to the bouquet. The packaging was also very well thought out.
Fakir July 2025 · Google
★★★★★
The best, most attentive, most professional team and the highest quality brand you'll find. It's very clear they love what they do. We've been shopping with them with complete peace of mind for years.
Samet Şahin June 2026 · Google
★★★★★
They have extremely high-quality products and friendly staff. I was very pleased with their efforts and service, and I recommend them to everyone.
Nirvana June 2026 · Google
★★★★ ★
I really like their designs.
Remzi Balay July 2026 · Google
★★★★ ★
There's a huge variety of flowers, constantly being showcased on social media. Choosing the right flower from among so many beautiful, visually stunning presentations can be difficult. Of course, freshness is the most important factor.
Mentioning our team members like Ms. Melek and Mr. Kürşat in the reviews is the most meaningful feedback for us. These names are behind the phrase "team of 10." You can find more on our customer reviews page.
How to order flowers from RoseBox?
Membership is not required to place an order; no pre-registration fee or documents are needed. The process consists of five steps:
- Choose your product: Select your favorite bouquet, arrangement, or gift set from the flower catalog or according to the purpose of the delivery .
- Personalize it! Specify your color and size preferences, if any, and write your message card note. The card note is free and handwritten.
- Enter delivery information. Enter the recipient's name, address, and your preferred delivery date/time slot. Providing the recipient's phone number significantly improves delivery success.
- Complete your payment using one of the following options: credit card, debit card, bank transfer/EFT, or cash on delivery. Card payments are verified with 3D Secure.
- Follow up. After confirmation, you will receive a tracking link via SMS. You can monitor the status from the order tracking page and receive a notification when the delivery is complete.
Surprise delivery tip: The most common reason for delivery delays is the recipient not being at the address. Sharing the recipient's phone number eliminates the risk of the courier finding no one at the door without spoiling the surprise.
How does RoseBox determine its prices?
RoseBox products do not consist of standard flower types that are always available on the market; the majority of the catalog is prepared with imported flowers. There are six main factors that determine the price:
Flower type and origin
Whether it's imported or domestic, rare or common — that's the biggest factor directly affecting the price.
Seasonality
Out-of-season and specialized imported flowers have higher supply costs.
Design complexity
The florist's preparation time, the technique used, and the size of the arrangement.
PACKAGING
Velvet box, cardboard box, kraft paper, or premium gift wrapping.
Additional products
Additions such as chocolate, candles, teddy bears, balloons, and the like.
Delivery area
Logistics costs may differ between areas within and outside of Istanbul.
Our product prices start from 1,175 TL . All prices are listed transparently on the site; the amount you see on the product page is the amount shown on the payment screen, no hidden delivery fees are added. Prices may be updated depending on import costs and season; the current price is always the one shown on the product page.
What are RoseBox's return and refund terms?
Flowers are a perishable product; therefore, return conditions differ from those for a standard e-commerce product. Return or exchange requests will be accepted under the following circumstances:
| Situation | What do you need to do? | Conclusion |
|---|---|---|
| Damaged delivery | Photo notification within 24 hours of delivery. | Free reshipment on the same day. |
| Wrong product | Notification within 24 hours | Free exchange |
| The delivery did not take place. | Notification is sufficient. | Full refund |
| Delivery was delayed. | Notification is sufficient. | Partial refund or discount coupon depending on the conditions. |
How long does it take to process a refund?
- Credit card: Refund to card account within 3-5 business days after approval.
- Bank card and wire transfer/EFT: Transfer to the specified account within 2-3 business days.
- Cash on delivery: Shipment to the IBAN you provided within 3 business days.
Return requests must be sent to support@rosebox.com.tr or via our WhatsApp line with a photo. Returns are not accepted for personalized products (boxes with photo prints, lettered designs) due to customer-related changes of mind; however, the above conditions apply if the error is due to RoseBox.
What payment methods does RoseBox accept?
- Credit cards: Visa and Mastercard.
- Bank card: Bank cards issued by banks in Turkey.
- Bank transfer / EFT: direct payment to our bank accounts.
- Payment on delivery: cash or card via courier POS device.
All online payments are protected with 256-bit SSL encryption and 3D Secure verification. Card information is not stored in RoseBox systems. The site may display prices in Turkish Lira (TL) and US Dollars (USD); payments are collected in Turkish Lira.
What makes RoseBox different?
We don't compete with marketplaces in terms of price or product quantity. Our difference lies in who prepares the flowers:
We are producers, not intermediaries.
RoseBox is not an order forwarding platform. Orders for Istanbul are prepared in our own workshop by our own florists and delivered by our own courier.
Freshly prepared per order.
No product is prepared in advance and left on the shelf. Preparation begins after an order is placed.
Product standard shown in the image.
The designs in the catalog are always created using flowers that are readily available; they are produced according to a set standard for fullness, color, and size.
Cold chain
Dry-cooled storage from import to workshop, and from workshop to courier. This is the most critical factor determining the vase's lifespan.
24/7 WhatsApp support
A hotline you can contact outside of business hours. An express solution for last-minute orders and urgent changes.
Transparent pricing
There are no hidden delivery fees. The price shown on the product page is the same price displayed on the payment screen.
What is RoseBox's Vision and Mission?
Our Vision
Our goal is to be the first and most trusted online florist that comes to mind when people think of ordering flowers in Türkiye; combining speed, reliability, and a personalized experience. In the long term, we aim to provide uninterrupted service in all 81 provinces and become a recognized brand in the region.
Our Mission
Our mission is to enable our clients to express their feelings with fresh, carefully crafted flowers on every special occasion — birthdays, anniversaries, get-well wishes, or simply to say “I’m thinking of you.” This mission is backed by three tangible commitments:
Freshness
No order is prepared in advance; each arrangement is prepared by our florists as close to the delivery time as possible.
Punctuality
Meeting promised delivery times is central to our operations; customers are proactively informed if delays are anticipated.
Sincerity
An accessible, transparent, and solution-oriented relationship across all channels; the same care before and after the sale.
How can I contact RoseBox?
Address
King International Floriculture Industry and Trade Limited Company
Çırçır Neighborhood, Sezai Karakoç Street, No: 44/46A
34240 Eyüpsultan / Istanbul
Tax Number: 5630014456 — Gaziosmanpaşa Tax Office
Social media
For corporate collaborations and bulk orders, you can learn about the specific terms and conditions via email or WhatsApp. For franchise and store collaboration applications, please use the store application page. Our contact page is also available for general inquiries.
Frequently Asked Questions About RoseBox
Is RoseBox trustworthy?
RoseBox is a registered trademark of King International Florist Industry and Trade Ltd. Co., operating since 1980. The tax number (5630014456, Gaziosmanpaşa Tax Office), trade name, and physical workshop address are clearly published on this page. Payments are verified with 3D Secure; card information is not stored in the system. Customer reviews are kept in the Google Business Profile; they cannot be edited or deleted by us.
What is RoseBox's customer rating?
As of August 3, 2026, our Google Business Profile has an average rating of 3.7 out of 5 , with a total of 151 reviews . The reviews shown on this page are a selection of those ratings; you can read all of them on Google.
Who owns RoseBox, and which company is it affiliated with?
RoseBox is a brand of King International Florist Industry and Trade Limited Company. Its founder is Mehmet Alper Esen.
When was RoseBox founded?
The parent company, King International Floristry, was founded in 1980. The RoseBox brand was launched in Istanbul in 2015.
Until what time can I place an order for same-day delivery?
For same-day delivery, you must place your order and confirm your payment by 5 PM . Delivery times may be brought forward during public holidays and busy periods such as Valentine's Day and Mother's Day; you will be notified on the website in such cases.
Which cities does RoseBox deliver flowers to on the same day?
Same-day delivery is available to all districts of Istanbul, as well as Ankara, Izmir, Bursa, Adana, Gaziantep, and Hatay. For other cities and district centers, same-day or next-day delivery is available through our local florist network. For cities without a florist network, delivery is made the next day during the week using a special shipping box.
Does RoseBox have branches?
RoseBox has its own workshop and delivery team only in Eyüpsultan, Istanbul . Deliveries to cities such as Ankara, İzmir, Bursa, Adana, Gaziantep, and Hatay are prepared by our long-standing partner local florists. RoseBox does not have physical branches in these cities.
Where do RoseBox's flowers come from?
Most of the flowers in our catalog are imported from the Netherlands, Kenya, and South America (especially Ecuador). The products are transported without breaking the cold chain and stored in dry, refrigerated areas in our workshop.
Can I make changes after placing my order?
You can update your card note and address information yourself within 10 minutes of placing your order. Changes can also be made through our customer service until the product is dispatched. The fastest way is via our WhatsApp line.
What happens if the flowers don't arrive as I wanted?
If the product arrived damaged or different from what you ordered, simply notify us with a photo within 24 hours of delivery. In this case, a free reshipment or a full refund will be processed. If delivery never took place, a full refund will be issued; if delivery was delayed, a partial refund or a discount coupon will be offered depending on the circumstances.
How long will it take for the refund to appear in my account?
Refunds for credit card payments are processed within 3-5 business days, for debit card and wire transfer/EFT payments within 2-3 business days, and for cash-on-delivery payments, refunds are processed to the IBAN you provided within 3 business days. Processing times may vary depending on your bank's transaction speed.
Is the message card free?
No. A handwritten, personalized message card is included free with every order.
Can I place a corporate or bulk order?
Yes. Special pricing applies for bulk orders, events, and organizations. You can learn about the terms and conditions by contacting support@rosebox.com.tr or via our WhatsApp line. There is no pre-registration fee or additional documents required to become a corporate customer.
Do you send flowers abroad?
International shipping requests are evaluated on a per-order basis. Availability may vary depending on the country, product, and delivery date, so please contact us via WhatsApp before placing your order.
How can I contact RoseBox?
Phone: 0212 631 46 54 (Monday–Saturday 09.00–20.00, Sunday 10.00–18.00). WhatsApp: 0541 211 84 34 (24/7). Email: destek@rosebox.com.tr. Address: Çırçır Mah., Sezai Karakoç Cad. No:44/46A, Eyüpsultan / Istanbul.
If you want to send it today, you have until 5 PM. Same-day delivery to Istanbul, Ankara, Izmir, Bursa, Adana, Gaziantep, and Hatay. Prepared in our workshop today, shipped today. Browse our flowers .
About this page. The content has been prepared by the RoseBox operations team. Corporate information (trade name, tax number, address) is matched with official records; delivery scope and cutting time are matched with our current operational plan; and customer ratings and reviews are matched with our Google Business Profile.
Last updated: August 3, 2026. Rating verified: August 3, 2026 — 3.7 / 5, 151 reviews.
Prices, delivery times, and coverage may vary depending on the season, import conditions, and public holidays. The binding information is always found on the relevant product page and in the distance selling contract .