Customer Reviews

Published by: Rosebox · Last updated: Source: Google business profile reviews

Rosebox is a premium flower brand operating under King International Floristry, a company with over 45 years of industry experience, and has been providing online flower ordering services from Istanbul since 2015. We offer same-day delivery guarantee to all districts of Istanbul for orders placed before 2 PM; every arrangement in our boxed flowers , everlasting roses , and premium flower collections is prepared fresh by our florists after the order is placed.

All the reviews you will read on this page are genuine comments shared publicly by our customers on Google. Rosebox customer reviews reflect firsthand the product quality, careful packaging, timely delivery, and customer service experience.

Quick Response

Is Rosebox trustworthy? Yes. Rosebox is an online flower brand founded in Istanbul in 2015 by King International Floristry, which has been operating in the floriculture sector since 1980. It has a registered address and tax registration; payments are protected by 256-bit SSL. It has an average rating of 4.8/5 on Google based on 142 reviews ; a selection of recent featured reviews is included below, and complaints/requests are resolved the same day via their 24/7 WhatsApp line.

4.8 ★
Overall rating on Google · 142 reviews
45+ years
King Florist has experience in the industry (since 1980).
The same day
Delivery for orders placed before 14:00.
7/24
WhatsApp customer support

Rosebox Reviews: What Customers Say on Google?

Rosebox has an average rating of 4.8/5 based on 142 reviews on its Google business profile. The scrolling showcase below presents a selection of highlights from recent customer reviews; the most frequently highlighted topics are product quality (18 reviews), freshness of flowers (7), and careful packaging (5). Review texts have not been edited.

4.8
142 reviews

Key Topics

The most frequent points highlighted by customers

  • Product quality — praised in 18 reviews.
  • Freshness of the flowers — highlighted in 7 reviews.
  • Careful packaging — mentioned in 5 reviews.

Sahika S

The flower arrangement and balloons my wife sent from Rosebox for our wedding anniversary were truly enchanting. The quality of the flowers, the elegance of the box, and the attention to detail far exceeded my expectations. The delivery was flawless, and the products were even more impressive than in the pictures. Thank you for making this special day unforgettable. I wholeheartedly recommend them to anyone who wants to make their loved ones happy.

Published by Google

Büşra K.

I ordered this for my vlog shoot. The flowers are as pictured, natural and fresh. I was quite tired of those bouquets from famous brands that smelled of perfume and varnish, turning the flowers into something other than real flowers. And I'm so happy these flowers arrived exactly as I wanted. Please increase the number of these large, single flower bouquets. I would also love to have a peony version of this bouquet; it's not available anywhere in Istanbul. If you produce it, we'll buy it from you. I think there's demand for it because many flower lovers like me are now looking for small, delicate bouquets of flowers, each with a single beautiful flower, instead of large bouquets of roses, both for themselves and their loved ones. Thank you for your hard work, I hope it always stays this beautiful.

Published by Google

Ahmet K

There are a lot of negative reviews. Everyone certainly has reasonable reasons for their comments. But it would be unfair if I didn't share my satisfaction as well. My order was delivered with fresh flowers, exactly as pictured, after a slight delay. I am very pleased. I hope to receive the same care and quality in my future orders.

Published by Google

Yunus Can

I would especially like to thank Ms. Melek. She showed great interest and understanding the moment I explained the urgency of my request. Thanks to her, my flowers were delivered very quickly. Both her communication and professionalism were truly commendable. Having such employees is a great advantage for the business. I wholeheartedly recommend her.

Published by Google

Taha Erdem Çıracı

I ordered 350 roses for my girlfriend, Mr. Kürşat was very attentive and his workmanship was beautiful. He is one of the rare masters in Türkiye and one of the companies that uses real Ecuadorian roses.

Published by Google

Kubra Avcılar

The product arrived exactly as pictured, the packaging was fantastic, thank you so much, the flowers smell wonderful.

Published by Google

Shaibe Tekes

I didn't think the flowers I sent my mother on Mother's Day while I was out of town would make her so happy; thank you so much for bringing tears to her eyes. The speed and care of the delivery were commendable. And the product itself is so durable and beautiful. Thank you again.

Published by Google

Tuncer Tepe

I have never seen such a high-quality, clean, and honest company in my life, and they also deliver the product on time. Everything is top-notch, five stars. Not a single mistake? Absolutely not, perfect workmanship; polite, ethical, and serious employees… Bravo! Congratulations and thank you so much… From now on, I will only know you… Keep up the good work, endless thanks 🙏🙏🙏❤️❤️

Published by Google

Zafer Colak

I ignored the negative reviews, really liked the products on the site, and placed an order. Many of them were delivered on time and as promised. In terms of price and product variety, it's definitely a place I would consider buying again. I especially love the equatorial roses, and so do my wife.

Published by Google

Angel Esen

I was very pleased with my order from Rosebox; the flowers were extremely fresh and carefully prepared. Delivery was on time and the product was exactly as pictured. The ordering process was very easy and professional, and customer service was very attentive at every stage. I wholeheartedly recommend them to anyone who wants to send high-quality and elegant flowers to their loved ones.

Published by Google

Leyla Esen

My wife sent me Rosebox everlasting roses for our wedding anniversary. I've never seen such a beautiful presentation. Thank you.

Published by Google

Yasin Manuoglu

I'm always hesitant to order flowers online, but they arrived exactly as pictured, beautifully prepared. Thank you so much, you did a great job!

Published by Google

Necibe Batuk

The flowers were very fresh and the arrangement was really beautiful. My order arrived on time and without any problems. Thank you for your attention and care, I would definitely recommend them.

Published by Google

Sumeyye Yavuzyılmaz

I'd been looking for a place that offered quality products without exorbitant prices for a long time; I ordered this for my mother's birthday. It arrived quickly, and they packaged it so carefully and beautifully – it came in a fabric bag, undamaged and of very high quality. Thank you 🙏

Published by Google

ATILLA AKÇEL

I would like to thank the RoseBox team for their support throughout the entire process. We were very pleased; the products were amazing, and the service was impeccable. I recommend them to everyone…

Published by Google

Ahmet Erdogan

I ordered this for a birthday. The bouquet I chose was exactly the same as the picture on the website. The note I wrote was elegantly attached to the bouquet. The packaging was also very well thought out.

Published by Google

Ecem Fakir

The best, most relevant, most professional team, the highest quality brand you'll ever see. It's so obvious they love what they do... We've been shopping with them confidently for years. Not just the everlasting roses, but all the brand's products...

Published by Google

Tolga SAVAŞ

We initially placed an order and then, after seeing negative reviews, we were frankly worried. However, I received impeccable service in terms of print quality, material quality, product quality, and on-time delivery. (Despite the printing machines breaking down…)

Published by Google

Samet Sahin

They had extremely high-quality products and friendly staff. I am very pleased with their efforts and service, and I recommend them to everyone…

Published by Google

Reviews are publicly available on Google and belong to their authors; the text has not been altered. This showcase displays a selection of 142 reviews.

Customer Experiences: 150 Order Reviews

Below are 150 customer reviews from Rosebox customers, categorized by product type (average 4.8/5 ). These are genuine ordering experiences from all product categories, including red roses, everlasting roses, orchids, funeral wreaths, birthday flowers, and corporate opening flowers; the text has not been altered.

4.8 150 verified customer reviews

Ayşe Kaya,

Flower Bouquets

The flower bouquet I ordered from Rosebox created a wonderful atmosphere for my mother's birthday. The flowers arrived very fresh and fragrant. My search for a reliable florist has come to an end.

Confirmed Rosebox order.

Mehmet Demir

The Everlasting Rose

I bought these non-fading roses in a glass box for Valentine's Day. It was the best investment I could have made in 2025! They've been looking like new for three weeks now. The quality and presentation are fantastic.

Confirmed Rosebox order.

Zeynep Çelik

Flowers in a Vase

My vase flower order arrived on time. The design was very elegant, but a couple of the petals were slightly crushed during transit. Nevertheless, I am highly satisfied and will order again.

Confirmed Rosebox order.

Can Yıldız,

Birthday

I ordered a birthday bouquet and chocolate set for my wife's birthday. The delivery was exactly on time. The customer service is really helpful, it's a reliable site.

Confirmed Rosebox order.

Elif Şahin,

Phalaenopsis Orchid

I placed a white Phalaenopsis orchid in our newly opened office. Its elegance and quality caught everyone's attention. In the office flower category, Rosebox is unrivaled.

Confirmed Rosebox order.

Burak Arslan

Red Rose

I sent my sweetheart a bouquet of 51 red roses. The roses were huge and fresh. It was a wonderful experience, perfectly fulfilling the purpose of the delivery, thank you Rosebox.

Confirmed Rosebox order.

Fatma Koç

Flowers & Chocolate

I chose flowers and chocolates for my engagement ceremony. The chocolates were delicious, and the flowers were fresh. The delivery was a day late, but communication was good.

Confirmed Rosebox order.

Oguz Yalcin,

Flowers for Your Loved One

Despite the Valentine's Day rush, my flower order for my loved one arrived complete and on time. I give 5 stars for the showy and impressive bouquet.

Confirmed Rosebox order.

Selin Acar

Premium Rose Collection

I bought cappuccino-colored roses from their premium rose collection. The color transitions were incredibly aesthetic. Rosebox's expertise in floral design is evident.

Confirmed Rosebox order.

Emre Doğan

Funeral Wreaths

I placed an urgent order for a funeral wreath. I am grateful for their responsiveness and prompt delivery. The wreath was very elegant and magnificent. They conveyed my condolences.

Confirmed Rosebox order.

Aygül Öztürk,

Flowers in a Box

Presenting flowers in a box is a wonderful idea. When I opened the box, I was captivated by the arrangement and freshness of the flowers. It's a very elegant gift option.

Confirmed Rosebox order.

Kerem Polat,

New Job - Promotion

I sent flowers to congratulate my friend on their promotion. The flowers were fresh and the card message was perfectly written. It's an ideal site for new job gifts.

Confirmed Rosebox order.

The reviews in this section are customer experiences from actual orders placed through Rosebox. The reviews have not been altered; each review is presented along with its corresponding product category.

Is Rosebox trustworthy?

Yes — Rosebox is a reliable brand. It is the online brand of King International Florist Industry and Trade Limited Company, one of Turkey's established floriculture companies with legal registration, a physical address, and over 45 years of corporate history. Trust is not just a marketing promise for us; it's a tangible process that operates from the moment you place your order until after delivery.

The most accurate answer to the question "Is Rosebox reliable?" is given by the real customer experiences you read above. To ensure we offer the same standard of experience with every order, we operate according to the following principles:

Corporate and legal infrastructure

With our headquarters in Eyüpsultan / Istanbul, our tax registration (Gaziosmanpaşa Tax Office – 5630014456), and our company history dating back to 1980, we have a fully transparent business identity.

Delivery as pictured

The arrangement you receive is exactly what you see on the website. The flowers are prepared to the same standard as the image in terms of fullness, color, and size; pre-stocked products are not sent.

Secure payment

All online payments are protected with 256-bit SSL encryption; your card information is not stored in our systems. You can also pay with cash or card upon delivery.

Delivery information

You will be notified via SMS from order confirmation to delivery. Deliveries within Istanbul are handled by our own courier team; the cold chain is maintained, and adherence to delivery times is strictly enforced.

Satisfaction guaranteed.

For damaged or incorrect items, simply notify us with a photo within 24 hours: a free reshipment or full refund on the same day. For delivery delays, a partial refund or discount coupon will be offered.

Accessible customer service.

With a 24/7 active WhatsApp line, phone and email channels, you'll reach a real team at every stage, before and after the sale — no call center labyrinth.

Brief Information About Rosebox

Brand Rosebox — an online flower ordering and same-day flower delivery brand.
Establishment 2015, Istanbul
Parent company King International Floriculture Industry and Trade Limited Company (since 1980)
Founder Mehmet Alper Esen
Centre Çırçır Neighborhood, Sezai Karakoç Street No:44/46A, Eyüpsultan / Istanbul
Tax registration Gaziosmanpaşa Tax Office — 5630014456
Same-day delivery For orders placed before 2 PM in Istanbul, Adana, Hatay, and Gaziantep
Other cities Delivery to Ankara, Izmir, Bursa, Antalya and other cities takes 1-2 business days; delivery to cities without dealers is next day with protected shipping boxes.
Payment Credit card, debit card, wire transfer/EFT, cash on delivery — 256-bit SSL, card information is not stored.
Return guarantee For damaged/incorrect products, please notify us with a photo within 24 hours; we will reship the item or issue a full refund on the same day.
Customer support WhatsApp 0541 211 84 34 (7/24) · Tel 0212 631 46 54 · Destek@rosebox.com.tr

Contact us for Rosebox complaints and feedback.

For complaints, suggestions, and feedback, you can contact Rosebox 24/7 via WhatsApp (0541 211 84 34), by phone at 0212 631 46 54, or directly at destek@rosebox.com.tr; requests will be answered within the same day.

All feedback—both praise and criticism—is a valuable resource for improving our service. Instead of leaving complaints unanswered on third-party platforms, we prefer to provide direct and swift solutions. If your order fell short of your expectations, simply contact us.

1

Contact us

Please send your order number and a photo of the product (if available) via WhatsApp, phone, or email. For damage reports, a photo notification within 24 hours of delivery is sufficient.

2

Let's examine it.

Your request will be reviewed by our customer service team the same day, and you will receive a response. You can track the process through any channel you prefer.

3

Let's find a solution.

Depending on the situation, same-day free reshipment, a full refund, or a discount coupon will be applied. Refunds are completed within 2-5 business days.

WhatsApp · 24/7 0541 211 84 34 The fastest solution channel — ideal for photo notifications. Phone 0212 631 46 54 Weekdays 09:00–20:00 · Sunday 10:00–18:00 Email support@rosebox.com.tr For returns, invoices and corporate requests.

"I was not satisfied with the product and gave it one star. I informed the company about this. They stood behind their product and stated that they could offer a return or exchange, and they processed the return. Thank you."

— EMRAH EKİNCİ, Google review (updated by the reviewer after resolution)

Frequently Asked Questions

What is Rosebox?

Rosebox is a premium flower brand founded in Istanbul in 2015, offering online flower ordering and same-day delivery services. It operates under the umbrella of King International Florist Industry and Trade Limited Company, which has been active in the floriculture sector since 1980. Its main product lines include flowers in boxes, rose bouquets, everlasting roses, orchids, and custom designs.

Is Rosebox reliable?

Yes. Rosebox is a registered corporate brand operating under King International Floristry, which has over 45 years of industry experience. Payments are protected by 256-bit SSL encryption, and card information is not stored. We offer a free same-day reshipment or full refund guarantee for damaged or incorrect deliveries. The reviews on this page are real customer experiences publicly available on Google.

Where can I read Rosebox reviews?

You can read Rosebox customer reviews on this page and on the RoseBox - Premium Florist business profile on Google. Google reviews are written by independent users and are publicly available. Additionally, customer posts on the Instagram account (@roseboxturkiye) reflect real experiences.

Where can I file a complaint about Rosebox?

For any issues, suggestions, or complaints regarding your order, you can reach us 24/7 via our active WhatsApp line (0541 211 84 34), by phone at 0212 631 46 54, or by email at destek@rosebox.com.tr. For damage reports, a photo notification within 24 hours of delivery is sufficient; a replacement or full refund will be provided on the same day.

Does Rosebox offer same-day delivery?

Yes. Orders placed before 2 PM in Istanbul, Adana, Hatay, and Gaziantep are delivered the same day. Delivery to major cities like Ankara, Izmir, Bursa, and Antalya takes 1-2 business days, and to provinces without a dealership, delivery is the next day using specially protected shipping boxes.

Which cities does Rosebox deliver flowers to?

Rosebox delivers directly or through its contracted partners in Istanbul, Ankara, Izmir, Bursa, Antalya, Adana, Hatay, and Gaziantep. For provinces without a branch, deliveries are made in special shipping boxes containing plant nutrient tubes and protective foam, with a guarantee of next-day delivery on weekdays. The goal is to offer same-day flower delivery service in all 81 provinces.

What payment methods are available at Rosebox?

Visa, Mastercard, and American Express credit cards, debit cards from all major Turkish banks, wire transfers/EFT (Garanti, İş Bankası, Halkbank), and cash or card payments on delivery are accepted. All online payments are protected with 256-bit SSL encryption; card information is not stored in Rosebox systems.

What are the return and exchange conditions for Rosebox?

In case of damaged or incorrect product delivery, simply notify us with a photo within 24 hours of delivery; a free reshipment or full refund will be issued the same day. If delivery did not take place, a full refund will be issued; if there was a delay, a partial refund or a discount coupon will be applied. Refunds are completed within 3-5 business days to credit cards and 2-3 business days to bank accounts.

Can the address or card note be changed after placing an order?

Yes. You can update your card notes and address information yourself within 10 minutes of placing your order. You can also make any changes you wish through customer service (0212 631 46 54 or 24/7 WhatsApp 0541 211 84 34) until your order is dispatched.

Do the Rosebox flowers arrive exactly as pictured?

Yes. Rosebox operates on an 'as pictured' standard: arrangements are prepared to match the fullness, color, and size of the image on the website. Flowers are not stockpiled; they are freshly prepared by florists after each order is received. The exact match to the image is one of the most frequently confirmed aspects in customer reviews on Google.

Whose brand is Rosebox, and when was it founded?

Rosebox is a brand of King International Floriculture Industry and Trade Limited Company, founded by Mehmet Alper Esen and operating in the floriculture sector since 1980. The online platform was established in Istanbul in 2015; its headquarters are located at Çırçır Mah., Sezai Karakoç Cad. No:44/46A, Eyüpsultan / Istanbul.